SHIPPING & RETURNS
HOW CAN I TRACK MY ORDER?
After your order is placed, you will receive an order confirmation via email, followed by a second shipping notification email once your order ships that will contain the tracking number. In-stock items typically ship within 1-2 business days. Custom orders will take longer and shipping times will be discussed with you during your custom order.
Custom order production time is estimated at 3 to 4 weeks from received payment. Build times on custom orders are estimated, not guaranteed. SNS Customs strives to fulfill custom orders as quickly as possible. There are no returns on custom orders.
If SNS Customs experience delays in production we will contact you immediately. Please supply a valid email address and phone number.
*Production time does not include time in shipping*
SNS Customs ships within Canada and USA. If you ship your SNS Customs order to the USA you may have to pay import duties and taxes. You must be available to receive your shipment and prepared to pay these fees. Any and all changes in shipping rates or limitations are the responsibility of the buyer. SNS Customs is not responsible for any additional fees as a result of shipping, duties, or taxes.
SHIPPING LARGE ITEMS
Items that must ship by truck because of their size or weight require Freight shipping. For these deliveries freight can be quoted. We recommend getting a quote for these items. To get a freight quote please add a comment requesting this on your order or call us at 902-266-3982. Shipping fees must be paid in full before your order is sent.
RETURN & EXCHANGE POLICY
At SNS Customs we offer a satisfaction guarantee. If for some reason you are unhappy with your purchase, please contact us so we can make it right. While we do not offer monetary returns, we will happily work with you to make sure you get the best from your purchase.
If you need to cancel a SNS Customs order please contact us immediately. There is no cancelling custom orders or refunds on custom builds once production has started.
HOURS OF OPERATION
SNS Customs Hours of operation: Monday - Friday 9:00 am to 5:00 pm. Closed on weekends and major holidays.